How Ritz-Carlton Maintains its Mystique (BusinessWeek Online via Yahoo! News)

When you think of luxury hotels, a few brands come to mind. Among them is the Ritz-Carlton . The hotel has established a worldwide reputation for treating guests like royalty. Walk into any Ritz-Carlton hotel in the world and you will be greeted by a staff that works at making customer service an art. Every employee, from the valet to the front desk attendant to the waiter to the housekeeper, is ...
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